Logging in and getting to your courses quickly

Before we start, if you’re having trouble logging in then here’s a guide that will help: The Login page and getting help.

Welcome to your learning roadmap! You might have seen that it’s got a brand new look and feel to it, but there have also been a few changes to make your learning experience that much more efficient and easier! We’re always looking at how we can update and improve how our platform is used, so that you can get the best possible learning out of it.

When you first login to the Upskill People platform with your username and password, you’ll see your learning roadmap – which is where you’ll find all the courses assigned for you to complete.

The first time you see the learning roadmap you’ll see a prompt to visit this guide, to remove this prompt the next time you visit, just press Got it!:

The very first time you log in, you’ll see your courses as a list, so it’ll be familiar to you if you’re used to seeing the previous version.

With just one button press:

… your courses will be loaded up by course type (think of this as groups of courses), which you can then click into and expand to find a list of courses within that course type.

We want to help you to get through possibly a long list of courses in search for a particular course you want to start or finish that day. These expandable course types will make searching for courses and reviewing your progress feel clearer and more organised.

We also know that many learners don’t just complete their courses on their computers, but on a variety of devices, including mobile phones. This new concise and streamlined layout of the learning roadmap will also significantly improve your learning experience when you’re on the go and wanting to complete a course on your phone or tablet. No more endless scrolling!

Not only is the roadmap more streamlined, but it’s also more intelligent too. The learning roadmap is saved in your browser, so any filters or particular layouts you’ve chosen for your roadmap will be remembered if you were to leave that page and come back to it later. Nothing worse than setting up your roadmap exactly how you want it, only to have to do it all again if you closed the tab or went to lunch, for example. Plus, the roadmap also loads the courses or course types you were in before first, so you don’t have to wait for everything to load to start your learning again!

We’ve also introduced some new filter options:

… as well as some you may already recognise:

• Mandatory and non-mandatory icons – Instead of using course types to group your mandatory courses together, they can now be simply assigned as either mandatory or not. Use the relevant icons to display which courses you want to see.
• Online and offline icons – We’ve also included online and offline filters, online courses are the ones you can launch and pass yourself and offline courses are ones that someone else must sign off that you have completed them.
• Course progression icons – And then we have our all-important course progression icons. There are four icons: ‘Not started’ / ‘In progress’ / ‘Completed’ / ‘Refreshed’. These icons are a visual representation of how your learning is going, but it’s also extremely useful to be able to filter your learning roadmap to exactly what you need to focus on next.

By clicking on any of these icons, resulting in them fading out into grey or vice versa back into colour, you have complete control over how you see and navigate round your learning roadmap.

For example, if you only wanted to see your online mandatory courses that you’ve started but haven’t yet finished, you would make sure only the online, mandatory, and in progress icons were highlighted. This would bring up all the courses in this particular search quickly and easily, leaving you much more time to actually complete those courses!

The details of each course haven’t changed too much. You’ll still see your progression, score, and pass mark of any given course when you click into it and expand. You will see the icons here as well, reflecting how each course fits into the filter options detailed above, so you can easily see whether the course is mandatory, online, or offline, and which course type it’s been assigned to.

You might have noticed that on your completed courses, there’s no longer a ‘Print Certificate’ button, and you would be exactly right. That’s because we’ve changed this button to a smaller icon button on the right-hand side, in the shape of a piece of paper. By pressing this, the file will still be downloaded as normal and is will be given a name that includes the course code and your username. This makes it much easier to manage your certificates.

Tired of looking at lists? Well, there’s now also the option to view your courses on the roadmap in a tiled view instead – especially useful for the visual learners out there! You can either look at all your courses in tiled view, or use the filter dropdown menu in the top left-hand corner to narrow your view down by course type.

Each course will be listed as a small square, showing the course icon and the course progression icon, so you can clearly see the progress your learning is taking. Each tile is also followed by an arrow, so you can see exactly which course to do next and in which order. We’ve thought of everything!

Your badges have also been given a small makeover in the sense that a lot of the written aspect has been removed, and replaced with just the badge name and progression bar.

Simply click a badge, to see clearly which courses haven’t been started yet, which are in progress, and which have been completed. And so, if you can see a badge only has a little to go until it’s finished, you can quickly find out what courses are left to do and tick off another badge in your learning.

And there you have it, a tour of your learning roadmap. All that’s left to do now is the all-important learning, but that one’s up to you!

When your course launches, select ‘Start learning from the beginning’, or if you’ve visited the course before, you can pick up where you left off.
If a course has multiple modules, pick the first one (at the top), then when you complete the first module, you will be taken back to the list of modules to select the next module until they’re all complete.

You can also choose a specific item, for instance, if you’re recapping the course and want to get to a specific part of a course quickly.
Work through the course making sure you carefully read and watch what you need to, including any instructions for interactions.
Once you reach the end of a course, you’ll usually find there’s a quiz to complete and pass. So, again make sure you read the questions carefully, because sometimes there’s more than one answer. Take your time and think carefully!
When you’ve finished, or need to take a break, log out from the platform using the ‘Menu/Exit’ dropdown, then ‘Exit’, and finally confirm you want to exit – this exit process is really important, as it ensures that all your progress is recorded and saved. You don’t want to lose all your completed learning for that day because you exited the platform in the wrong way!

• What happens if I can’t log in? This usually means you’re using an incorrect username or password, or both. Contact your manager so they can check your user details, using ‘Manage learner details’.

• Why won’t my course launch? The ‘unable to load content’ error message means that something isn’t quite right with the course. What you need to do is contact whoever created that course, usually someone in your L&D team.

• What is the ‘Please click here…’ message when I select a course about? If you see this message:

… then you’ve got a pop-up blocker switched on. Our courses need to be able to open in a new tab in your browser, so that your progress through the course can be saved.
You can just ‘click here’ to go to the course (no need to Exit), but it’s better to turn the blocker off by selecting this button to the right of the URL:

… and then select ‘Always allow pop-ups and redirects from…’ and it’s all done. Now, your courses will load in their own tab every time.

For organisations that use multiple languages - the Upskill People learning platform allows for people to navigate the platform in one language, whilst taking their courses in English. If this is something you think your learners would benefit from, they simply need to pick the relevant language on the log in page before logging in.